Service Desk
The Oakland Schools Service Desk powers the MiServiceDesk, which supports integral statewide solutions and offers live call center and chat support from our technical experts. This team also serves as the first line technical support for all Oakland Schools buildings and the 28 public school districts of Oakland County.
Live Agent Support
The service desk offers live call center and chat support from 6 AM - 5 PM, as well as 24x7 emergency access.
Technical Support Customer Portal
A service desk ticketing application designed to organize support issues and user requests, and track their progress.
Technical Support Knowledge Base
A centralized platform used to house support documentation. This information is used to improve communication, reduce support issues, and support training.
Statewide Service Desk Support
Provides statewide service desk support for MiRead, MIStrategyBank, and MICIP.