Field Services

Our Field Services program delivers hands-on, locally embedded technology support and expertise—backed by centralized systems and strategic oversight. Partnering districts benefit from responsive, high-quality IT support that boosts operational efficiency, improves user experience, and reinvests savings where they matter most: in classrooms and student learning.

Empowering Districts With Seamless Technology Support Through The Field Services Partnership.

Our Core Strengths

Our Field Services partner districts realize increases in operational efficiencies and customer satisfaction while directing savings back into the classroom.

Skilled Talent Deployment

We provide each of our field service districts with highly trained, skilled employees who are focused on technology and customer service. Field Service employees provide direct, face-to-face support to staff and students for 12 months of the year, aligning their schedules with district calendars.

Comprehensive Field Support

Our Field Service team is adept at helping each district plan and implement its specific goals.

From technology repair needs to major bond and construction projects, our team works with each district to build the best plan for them.

We also provide a fully staffed service desk with live customer support for district staff, students, and parents. Our support team includes Tier 1, 2, and 3 specialists.

Strategic Planning & Leadership

Field Service districts work with our Oakland Schools team to develop and maintain a Capital Refresh schedule that includes equipment provisioning, service, maintenance, and refresh.

Technology Integration Specialists

Work with Your Teachers

Our Technology Integration Specialists (TIS) collaborate closely with stakeholders across Field Service Districts to support the effective use of technology in education. Through professional learning, personalized coaching, and open communication, they meet the evolving needs of staff and students alike.

TIS professionals foster strong, trusting relationships within their districts, deliver meaningful and innovative learning experiences, and leverage technology in transformative ways to enhance student growth and success.

Support from Your TIS

Research and evaluate new and innovative technology for your district
Understand and promote existing digital resources
Offer staff professional development
One-on-one meetings to support teachers
Lesson planning
Curriculum development
Co-teaching
Curate resources
Provide feedback on digital activities
Goal setting, planning, and evaluation
Integrate STEM resources into daily curriculum
Application and program security vetting
Innovative technology education solutions
Artificial Intelligence roadmap and deployment planning

What makes Field Services Cybersecurity Different?

Our technicians often access sensitive networks, student data, and school infrastructure while working on-site, making secure practices essential. By implementing strong cybersecurity measures — such as encrypted communications, secure login protocols, and regular device updates — we help ensure the safety of school data and maintain the trust and integrity of our technology services across the districts.

Learn More About Our Field Services Cybersecurity