Enterprise Network Services has strategic responsibilities to ensure the security and integrity of the architecture of Oakland Schools enterprise level technologies, the ONE network infrastructure, and all Internet services. Part of the role of this team includes research, design, technical project management, and third level production support. This team evaluates and recommends technical enterprise solutions for new initiatives based on stringent testing methodologies to determine and accommodate any impact to the production environment. This team provides technical support for all voice, video, and data related issues, as well as, set-up and installation of all computer hardware and software. They are also responsible for server administration and day-to-day operations.

Services and responsibilities include: 

• Support of the ONE network infrastructure and all Internet services
• Support of all LAN/WAN network devices, connectivity and wiring
• Helpdesk and technical support for all voice, video, and data related issues
• Server administration
• Security, intrusion detection, filtering
• SPAM, anti-virus
• Technical consulting on network design